Shipping & Damages Claim Policy
At Bella Decors we ensure a smooth and hassle-free shipping experience for our customers. Please review our shipping and damages claim policy below:
Shipping Policy:
- Processing Time: Orders are processed within 2-3 business days after payment confirmation.
- Shipping Time: Delivery time varies based on location, typically between 5-10 business days.
- Shipping Charges: We offer free shipping on orders above [amount], while standard shipping rates apply for other orders.
- Order Tracking: Once shipped, customers will receive a tracking number via email/SMS for real-time order updates.
- No Giveaway or Decor item is included in product package.
Damages & Claims Policy:
We take utmost care in packaging our products to prevent any damage during transit. However, if you receive a damaged or defective item, please follow the steps below:
- Report Damage: Notify us within 24-48 hours of receiving the product with clear photos of the damaged item and packaging.
- Replacement or Refund: Upon verification, we will offer either a replacement or a full refund, depending on product availability.
- Return Instructions: In case of return, the product must be sent back in its original packaging. We will arrange a pickup or provide return shipping instructions.
- Non-Eligible Claims: Minor variations in color or texture due to lighting and screen differences are not considered defects.
For any assistance, reach out to our customer support at 0327-6235300. We are committed to delivering excellence and ensuring customer satisfaction.
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